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OUR RETURN POLICY

IMPORTANT

Please review the Return Policy before placing an order.

Please keep all original packing material and documentation in the event that your merchandise needs to be returned.

CUSTOMER SERVICE
If you would like to discuss the return/exchange, please call 702-328-9998 (Monday-Friday 8:00 a.m. to 5:00 p.m. PST). We are available during regular business hours to assist you. 

USED PRODUCTS
 We will not accept returns or issue refunds on items that have been used or damaged in any way.

DAMAGED/DEFECTIVE/PACKING ERRORS
If an item is received in a damaged condition, please contact us immediately (within 3 days of delivery). We will replace any damaged or defective merchandise or refund your money for the damaged item in your order. In the rare instance when we mistakenly ship you the wrong product or the product has a factory defect, or is missing a part simply contact us (within 3 days of delivery). Please send a photo of the incorrect item you received to info@blindparts.com. If you are not able to send a photo of the item you received incorrectly we will need to receive the product back, and then we will send the correct item out upon inspection. After inspection we will send you via US Mail a pre-paid shipping label so you may return the item.

REFUNDS
Refunds received within 30 days of the original order date will be issued for the price of the returned product (shipping and handling are non-refundable) minus a 10% restocking fee. Refunds after 30 days will not be accepted. Please allow 1-2 weeks for the full process of your return. We will send you an email confirmation when your exchange has been shipped or when the refund has been issued. Motorized products such as battery wands, battery packs, remotes, wires and all components are returnable if UNOPENED. If the package is open it is NON-returnable. 

(EXCEPTIONS – Any custom order products, valances, headrails, and motorized products cannot be returned or refunded.)

Simply fill out the Return form, which is available via email. Please email us at INFO@BLINDPARTS.COM to request a form and send the product back to us. You are responsible for all cost associated with sending the package back to us. Send Returns to the address below via US Postal Service Insured, UPS, or any other insured service. If your shipment is not insured and it is lost, we have no way of issuing credit.

Please return packages to:

          Blindparts.com
4085 N. Rancho Dr # 150 
Las Vegas, NV 89130

          Attn: BLINDPARTS.COM RETURNS - Order #_________

PACKAGING:
Please make sure all parts are packaged exactly how they were shipped to you. The items were carefully packed to protect their packaging, wires, shape, etc. Be sure to pack the product to protect the original box and contents during shipment. Returned items must be in their original packaging and in good condition in order to be replaced or refunded. 


In order for us to maintain our low prices to you, please understand that we are a small company and business practicalities do not allow us to provide the same return policy of a major department store. Thank you for your understanding.

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(1)Discretionary Policy on Late Returns: We reserve the right to accept or refuse any returns received more than 30 days from the original shipping date. If accepted, a $10 or 25% re-stocking fee (whichever is greater) will be deducted from your refund. No return or exchange older than 60 days from the date of shipment will be accepted for either a refund or exchange under any circumstances.




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